FAQs

Orders

1. How do I place a order?
   Add your items to the cart, click checkout, and enter your shipping and payment details. Once your order is confirmed, you'll receive a confirmation email with your order number and a receipt.
   
   
2. I didnt get an order confirmation email - what should I do?
   Please check your spam or promotions folder first, as confirmation emails sometimes land there. 
   
   
3. Can I change or cancel my order after placing it?
   We process orders quickly, but if you contact us within [24 hours] at [email], we'll do our best to update or cancel it before it ships. Once an order has shipped, it can't be changed.
   
   
4. Can I order as a gift?
   Absolutely. Just enter the recipient's shipping address at checkout. Our packaging is clean and gift-friendly, and prices are never printed on anything inside the parcel.

Shipping & Tracking

1. How long will my order take?
   Orders are processed within [1–3] business days, with estimated delivery of [7–18] business days depending on your location. You'll find full details on our Shipping Policy page.
   
   
2. How do I track my order?
   Once your order ships, we'll email you a tracking number. Please allow [3–5] business days for tracking to begin updating after dispatch.
   
   
3. Do I have to pay customs or import fees?
   Domestic orders don't. International orders may be subject to import duties or taxes charged on delivery, which are the customer's responsibility and set by your local customs office, not by us.
   

Payment & Security

1. What payment methods do you accept?
   We accept all major credit and debit cards, and [PayPal / Apple Pay / Google Pay / Shop Pay] at checkout. Available options are shown on the payment screen.
   
   
2. Is my payment information safe?
   Yes. Checkout is encrypted and processed through secure, industry-standard payment providers. We never see or store your full card details on our servers.
   
   
3. Do you charge sales tax?
   Any applicable taxes are calculated and shown at checkout based on your location before you confirm your order.
   

Account & Support

1. Do I need an account to order?
   No  you can check out as a guest. Creating an account simply makes it faster to track orders and check out next time.
   
2. How do I contact customer support?
   Email us any time at [email]. We reply within [24–48 hours], Monday through Friday. We're a small team and we read every message ourselves.
   
3. How do you use my personal information?
   Only to process your order and, if you opt in, to send you updates. We never sell your data. See our Privacy Policy for the full picture.
   
4. How do I unsubscribe from emails?
   Click "unsubscribe" at the bottom of any email from us, and you'll be removed right away. No hard feelings.